Mon Naturel by Muriel · Last updated: May 2026

At Mon Naturel by Muriel we want to be fully transparent about how we ship our products and what our returns policy is. If you have any questions contact us at info@monnaturelbymuriel.com.

Company Information

Company name: Mon Naturel by Muriel Address: Veluwezoom 7, 1327 AA Almere KvK: 99751240 BTW: NL005408138B73 Phone: 0622040700 Email: info@monnaturelbymuriel.com

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. You will receive an order confirmation email immediately after purchase and a shipping confirmation with tracking information once your order has been dispatched.

We do not process orders on weekends or Dutch public holidays. During busy periods processing times may be slightly longer.

2. Shipping Costs

Netherlands: €8,95  -  Orders over €150: Free shipping In the Netherlands 

Shipping costs are calculated at checkout based on your location and order value.

3. Delivery Times

Once your order has been dispatched please allow the following delivery times:

Netherlands: 3 business days EU: 1–5 business days UK: 1–5 business days Africa: 1–7 business days USA: 1–7 business days

Please note these are estimated delivery times. Mon Naturel by Muriel is not responsible for delays caused by customs, postal services, or circumstances outside our control.

4. Shipping Destinations

We ship worldwide including the Netherlands, EU, UK, Africa, and the USA. If you are unsure whether we deliver to your country contact us at info@monnaturelbymuriel.com before placing your order.

5. Order Tracking

Once your order has been dispatched you will receive a tracking number via email. Use this number to follow your delivery in real time through the carrier's website.

If you have not received your tracking information within 3 business days of placing your order please contact us at info@monnaturelbymuriel.com.

6. Lost or Damaged Shipments

If your order arrives damaged or incorrect contact us within 7 days of delivery at info@monnaturelbymuriel.com with:

Your order number Photos of the damaged or incorrect item Your delivery address

We will assess each case individually and offer a replacement or store credit where appropriate. We are not liable for lost or stolen packages after confirmed delivery by the carrier.

7. Returns Policy

At Mon Natural By Muriel, every product is carefully handcrafted in small batches to ensure the highest quality and freshness.

Due to the personal nature of our skincare products and for hygiene and safety reasons, we are unable to accept returns or exchanges on any opened, used, or delivered items. This policy helps us maintain the integrity of our products and ensures that every customer receives items that have been handled and stored according to our quality standards.

We kindly ask that you review your order carefully before completing your purchase. If you have any questions about a product, ingredients, or suitability for your skin type, please contact us before ordering we are always happy to help.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. We will review your case and work with you to find a suitable solution.

Thank you for supporting handmade skincare and understanding our commitment to quality, safety, and customer care.

8. Contact

For any questions about your order, shipping, or our returns policy contact us:

Email: info@monnaturelbymuriel.com Phone: 0622040700 Address: Veluwezoom 7, 1327 AA Almere

We aim to respond to all enquiries within 2 business days.

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Mon Naturel by Muriel Veluwezoom 7, 1327 AA Almere KvK: 99751240 · BTW: NL005408138B73 info@monnaturelbymuriel.com 0622040700