Mon Naturel by Muriel — Shipping Policy
Last updated: July 29, 2026

1. Where we ship
We currently ship to the Netherlands and Belgium via PostNL. For other countries, contact us at info@monnaturelbymuriel.com before ordering; we may decline destinations we cannot serve reliably.

2. Costs

3. Processing and delivery times
Orders are typically processed within 1–3 business days; during launches, promotions or holiday periods this may take longer. PostNL delivery usually takes 1–2 business days within the Netherlands and 2–4 business days to Belgium after dispatch. All times quoted are estimates, not guarantees — carrier delays are outside our control and do not give rise to compensation. Only if delivery has not occurred within the statutory maximum of 30 days (unless otherwise agreed) may you cancel for a refund of the amount paid. You receive a tracking link by email at dispatch.

4. Address accuracy
You are responsible for entering a complete and correct delivery address. If a parcel is delayed, lost or returned because the address you supplied was incorrect or incomplete, the costs of reshipment are for your account, and original shipping costs are not refunded.

5. Risk, lost and damaged parcels
The risk of loss or damage during transport passes to you upon delivery. Delivery to your address, to a neighbour, or to a PostNL pickup point in accordance with PostNL's standard procedures — or following a delivery instruction you gave the carrier — counts as delivery. If tracking shows a problem or your parcel arrives damaged, contact info@monnaturelbymuriel.com as soon as possible — preferably within 48 hours, with photos, and keep the packaging — so we can open a carrier investigation and arrange the appropriate solution.

6. Showroom pickup
Choose "Pickup" at checkout to collect your order for free at Veluwezoom 7, 1327 AA Almere — strictly by appointment, booked via our Book a Visit page. Pickup hours: Monday and Friday 10:00–16:00, Tuesday and Thursday 9:00–13:00. Orders are usually ready within 2–4 days; you receive an email when your order is ready. Please bring your order confirmation. Orders not collected within 14 days of the ready-for-pickup email may, after a reminder, be cancelled and refunded minus any costs incurred.