Mon Naturel by Muriel — Returns & Refund Policy
Last updated: July 29, 2026

1. The 14-day right of withdrawal
For online orders you may withdraw within 14 days of the day you (or someone you designate, other than the carrier) receive the products, without giving a reason, subject to the exclusions in section 2. You must inform us by a clear statement — by email to info@monnaturelbymuriel.com or using the model withdrawal form at the bottom of this page — and then have a further 14 days to send the products back. The withdrawal period is exactly 14 days; late notifications cannot be accepted.

2. What can and cannot be returned

Our cosmetic products are sealed for health protection and hygiene. Once a seal is broken, the right of withdrawal for that item lapses permanently — this applies even if the product was opened "only to smell it" or used once. You may inspect products only as you would in a shop: look at, hold and smell the closed packaging.

3. Return procedure — prior notice required
Before returning anything, email info@monnaturelbymuriel.com stating your order number and the items you wish to return, and await our return instructions. Parcels sent without prior notice or without an identifiable order number cannot be matched to an order and cannot be refunded until identified, which may cause significant delays. Send products in their original condition, with all seals intact and in the original packaging where possible, to: Mon Naturel by Muriel, Veluwezoom 7, 1327 AA Almere, the Netherlands.

4. Return shipping costs and risk
You bear the full direct cost of the return shipment. We do not provide prepaid return labels, and unstamped or insufficiently stamped parcels are not accepted. The products remain your responsibility until they reach us — use a tracked and adequately packaged shipment, because without proof of shipment we cannot refund items that are lost or damaged on the way back to us.

5. Your refund
After a valid withdrawal we refund the price of the returned items and, if the entire order is returned, the original standard (cheapest) shipping cost — express or premium delivery surcharges are not refunded. Refunds are made within 14 days of your withdrawal notice via the original payment method; however, we may withhold the entire refund until we have received the products back or you have supplied proof of postage, whichever comes first. If only part of an order is returned, no shipping costs are refunded. If a returned product has been handled beyond what is necessary to establish its nature and characteristics — a broken or damaged seal, missing packaging, or signs of use — we deduct the diminished value; for opened cosmetics this is 100% of the price, because an opened cosmetic cannot be resold for hygiene reasons. Return shipping costs are never reimbursed for withdrawal returns.

6. Damaged, defective or incorrect products (legal guarantee)
This is separate from the right of withdrawal. If your order arrives damaged, defective, or incorrect, contact info@monnaturelbymuriel.com as soon as possible — preferably within 48 hours of delivery — with your order number, clear photos of the product, the seal and the shipping box, and keep all packaging until the claim is resolved. Prompt reporting with evidence allows us to claim against the carrier and resolve your case quickly; claims are assessed per case on the evidence provided. Where a claim is justified we will provide a replacement or a refund of the affected item; if we ask you to return a defective item, we cover that return cost. The guarantee does not cover damage from misuse, incorrect storage, use beyond the PAO period, or natural batch variation.

7. Refused and uncollected parcels
Refusing a parcel at the door or leaving it uncollected at a PostNL point does not by itself count as a valid withdrawal. If you subsequently confirm withdrawal within the legal period and the products arrive back sealed and undamaged, we refund per section 5 minus the return-to-sender costs charged to us by the carrier.

8. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Mon Naturel by Muriel, Veluwezoom 7, 1327 AA Almere, the Netherlands — info@monnaturelbymuriel.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products: [product names]
Order number: [number]
Ordered on (*)/received on (*): [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.