Is Mon Naturel By Muriel suitable for all skin types?

Our products work for all skin types, from normal to very dry and everything in between, including sensitive skin. If you have sensitive skin or any skin concerns, we recommend patch testing on a small area of skin.

If an item doesn't fit or I'm not happy, can I return it or swap it?

For hygiene reasons, opened or used cosmetic products cannot be returned. Unopened and sealed products may be returned within 14 days according to EU consumer rules.

How long will it take for my order to arrive?

All NL & EU orders will be dispatched from the Netherlands. Our standard shipping is 3-5 working days.

International orders outside the EU generally take 7–12 business days to arrive, although delivery times may vary depending on the shipping carrier and destination country.

.Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible with your order details. We will do our best to accommodate your request. However, once an order has been processed and dispatched, we are unable to make changes or cancel it.

Please note that additional items cannot be added to an existing order after it has been placed. If you would like to purchase more products, you will need to place a separate order.

What payment methods do you accept?

We accept a variety of secure payment methods, including major Ideal, credit and debit cards (Visa, Mastercard, and American Express), PayPal, Apple Pay, Google Pay, and other payment options available at checkout. All transactions are processed securely to ensure your personal information remains protected.

How do you handle shipping? 

We carefully package and ship all orders to ensure they arrive safely and in excellent condition. Shipping costs and delivery times are calculated at checkout based on your location and the size of your order. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your shipment.

How do I connect to your customer care service?

We are committed to providing exceptional customer service and support. If you have any questions about our products, ingredients, orders, or skincare recommendations, please don't hesitate to contact us. You can reach us through our contact form or by email, and our team will respond as quickly as possible.